Privacy Policy

At Mamata Medical Hall, we prioritize the privacy and security of our patients and users. This Privacy Policy document outlines the types of information we collect, how we use it, and the measures we take to safeguard your data when using our website and Android application.

1. Information We Collect

To facilitate doctor appointment scheduling and queue status management, we collect minimal personal information, which includes:

• Patient Name: Required to identify the patient for the doctor.
• Phone Number: Required to verify the booking and send token updates or notifications.
• Appointment Selection: Information about the selected doctor and preferred slot/date.

2. How We Use Your Information

The information we collect is strictly used for the following purposes:

• To generate and issue queue token numbers.
• To display queue progress and token numbers on our room displays.
• To contact you regarding changes, cancellations, or updates to your appointment.
• To prevent duplicate bookings and spam.

3. Data Protection and Retention

We do not store your data longer than necessary. Patient information and booking details are retained temporarily to manage the daily/scheduled queue, after which they are securely cleared or archived. We implement security best practices (such as PDO prepared statements and secure database configuration) to protect your information against unauthorized access, alteration, or disclosure.

4. Third-Party Sharing

We do not sell, trade, or share your personal information with third-party companies, advertisers, or marketing agencies. Your data is used exclusively within Mamata Medical Hall's smart queue ecosystem.

5. WebView and Permissions

Our Android application utilizes an internet connection permission to load the booking portal from our official web server. It does not access your device contacts, location, storage, or camera unless explicitly required for core app functionalities, which will prompt for permission.

6. Your Rights

You have the right to request the correction or removal of your appointment data. If you have any concerns about your personal information, please reach out to us at our contact details below.

7. Contact Us

If you have any questions or feedback regarding this Privacy Policy, please contact us at:

Mamata Medical Hall
Email: contact@mamataoptical.com
Website: mamataoptical.com/booking